Queensland Mines Rescue Service (QMRS) is committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to who we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.
We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
In this Policy:
The types of personal information and/or sensitive information we collect about you depends on the dealings you have with us, and may include:
For health and safety and/or COVID-19 we may collect:
QMRS will endeavour to obtain information from you directly, however there may be occasions where information may be collected about you from a third party.
We may collect personal information from or about you in different ways, including:
If you apply for a job, contract or voluntary position with us, we may also collect personal information about you from third parties and publicly available sources, including:
When you visit our website, we may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.
Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.
We collect your personal information for the following purposes:
In the course of providing services, we may disclose your personal information with the following:
We store your personal information in hard copy and electronically. We take all reasonable and appropriate steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
You may request access to, or correction of, the personal information we hold about you at any time by contacting our Risk Manager on (07) 4958 2244.
If you wish to make a complaint about the way QMRS has managed your personal information you may make that complaint verbally or in writing by marking it to the attention of our risk manager and sending it to [email protected]
We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au.
QMRS may change or amend this policy from time to time in its sole discretion. This procedure is not a term of any contract, including any contract of employment and does not impose any contractual duties, implied or otherwise, on QMRS.
If you have a question or comment regarding this Policy, please contact our Risk Manager on (07) 4958 2244.
Applicants will receive a full refund of fees paid and waiver of administration charges (if applicable) in the following circumstances:
Enrolments that exceed available resources to deliver the training, the applicants will be contacted and provided with the following options:
Generally, no refund will be given once the applicant reaches 4 business days before course commencement. However, in some instances the applicant may be able to receive a pro rata refund for unavoidable circumstances at the discretion of the QMRS CEO.
To cancel and apply for a full refund, applicants are to email [email protected] at least 5 business days of the course commencement date.